Each Croft House piece is handmade to order. Orders may be changed or canceled within 24 hours of purchase without penalty, provided any requested changes are finalized within two business days. After that period, materials are purchased and the order is placed in our production schedule. Changes requested after the 24-hour window are not guaranteed and, if possible, will incur a 15% change order or cancellation fee. Any change to an order may affect the price and lead time. Estimates are valid for 30 days. Croft House does not require Purchase Orders; all pieces are produced based on the descriptions listed on the Croft House invoice. Once payment has been received, it is the customer’s responsibility to review the invoice carefully and notify a team member of any discrepancies within 24 hours. If DFAs are applicable, they will be sent for approval prior to production. A request for a DFA must be made before payment. If a DFA is not sent, the piece(s) will be produced as listed on the invoice. Any change or drawing request after payment, if possible, is subject to the 15% change order fee.
Standard and stock items are eligible for return at any time prior to delivery with a 15% restocking fee. These items may also be returned within 7 days of delivery with a 15% restocking fee plus the cost of return shipping to our facility. If items are returned damaged, an additional fee for repairs will apply. All floor model purchases are final sale. It is the buyer’s responsibility to thoroughly inspect all floor models at the showroom or workshop prior to purchase. Customized items cannot be canceled or returned, no exceptions.
Production lead times are provided at the time of order and begin once a deposit is placed. If no lead time is given, the order falls into the current estimated window of 10-12 weeks. Lead times refer to the time required to complete the item in production; this does not include packaging or transit. Lead times are an estimate and are subject to change at any time without notice. Because pieces are handmade to order, specific completion dates cannot be provided.
Upon completion, the order will not be delivered until the balance has been paid in full. Bank wires, checks, and cash payments are required in full at the time of purchase. For credit card payments where only a 60% deposit is taken, the balance must be paid within one week of notification, regardless of readiness to accept delivery. Orders can be stored at our facility for up to 30 days at no charge. If shipment is not accepted during this period, the order will incur an additional 10% of the total furniture cost for 31-60 days of storage. For 61-90 days of storage, the order will be charged an additional 15%. After 90 days, additional fees or order cancellation are at the discretion of Croft House.
All of our materials are variable and subject to change. Each product is unique and may vary in color, grain, species, and texture. Please review other examples of our work to ensure you are comfortable with potential variations. Allow for a dimensional tolerance of 1" on every piece. In humid or coastal environments, various steel and aluminum pieces require powder coating. Please contact the sales team for availability and pricing.
Because each piece is made specifically for the buyer, we are unable to offer a warranty. Please ask any questions you may have to ensure proper care and longevity of your piece. As is typical with natural materials, some movement, cracking, and color change may occur; this is not unusual. If the piece(s) exhibit faulty craftsmanship within 180 days, we will do our best to provide repairs. Repairs will always be attempted first before a replacement is considered. Croft House cannot provide assistance with repairs or replacements if no damage is noted on the proof of delivery. No piece may be returned without Croft House’s written consent.Â
Damage from door hinge or drawer slide misalignments over time is not covered under these terms. Please check alignment at the time of delivery and contact our team for instructions on realignment if necessary. Items must be inspected at the time of delivery. If anything is incorrect or damaged during shipping, this is the only time the buyer may indicate an issue. Please denote any damage on the BOL or delivery document and reject delivery when necessary. A signed delivery document confirms the order was received as ordered and undamaged. Croft House cannot provide assistance with repairs or replacements if no damage is noted on the proof of delivery. Unless otherwise arranged with a sales team member, all deliveries outside of California are curbside delivery. White Glove delivery is available upon request. Orders within California will be delivered blanket-wrapped. Crating is available upon request and at an additional cost.
Any custom designs or sketches are the creative property of Croft House. This purchase agreement is subject to change. Any changes made go into effect when they are updated on the Croft House website. Purchases made online are subject to these terms.
Prop 65 Warning: This product can expose you to chemicals including Wood Dust, which is known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/furniture.